eComPalSecurity

Your information and your customers' is secure

That's why we've taken many steps to secure eCOMpal with the latest security tools.

• When orders are being taken, we use secure pages (SSL) when we are gathering sensitive information. This is the same technology and the same level of security that is used for online banking.
  
• Our servers are located in a secure co-location facility, at Hurricane Electric. The building and computer room are secure. In order to access our computers we have to check in with a person who verifies our identity. The computer room is further protected by an electronic badge system that only allows authorized entry.
  
• We actually have two servers there. One is the web server that shows all the pages and is accessible from the Internet. This is where all the web pages you see for the shopping cart and your eCOMpal back office are generated. This is the server that has the Secure Certificate to protect sensitive information that's being sent over the Internet.
  
• The second server is our data server. All our information is stored on the data server. It's NOT accessible from the Internet.
  
• In addition to having a separate server, sensitive information, like credit card numbers, are encrypted before they are stored on the server. This means that in the extremely unlikely event that someone is able to access the data server they will not find credit card numbers, and the like, available for viewing.
  
• There are really three servers at our co-location. In addition to the two mentioned above there is one that's just sitting there doing nothing. It's there to replace either of the other servers in the event one of them stops working. We can switch servers in a matter of a couple of minutes. This means that when something fails, which doesn't happen very often, we, and you, will be back in operation in the shortest amount of time. Over the last two years we've had a record of 99.99% up time.
  

What this means to you is that your data is secure. You can be confident that no unauthorized people will have access to your information.